Piedmont Cancer Institute teams with Willowglade on patient experience platform

Piedmont Cancer Institute is rolling out Willowglade Technologies’ personalized patient experience tools across all seven of its Atlanta-area locations. The move is designed to simplify scheduling, intake and symptom reporting while reducing administrative friction for patients and staff.

Why it matters: - Piedmont Cancer Institute is using digital tools to make cancer care easier to navigate for patients and staff. - The partnership aims to reduce paperwork, simplify communication and give patients clearer access to their care teams. - PCI says the change is intended to reduce patient anxiety and improve operational efficiency across all seven clinics.

What happened: - Piedmont Cancer Institute announced a strategic partnership with Willowglade Technologies. - PCI will implement key components of Willowglade’s Personalized Patient Experience platform across all seven Atlanta-area locations. - The announcement came from Las Vegas, where the release was issued on Oct. 29, 2026.

The details: - The platform will combine patient touchpoints into a single digital workflow. - Automated itinerary notifications will send one consolidated message by text, email or voice with appointment times, locations and details. - Smart E-Forms will let patients complete registration, insurance uploads and medical histories from home. - Patients who arrive without paperwork can receive a secure SMS link to complete forms in the waiting room. - PCI says the digital forms workflow will reduce manual data entry errors and cut wait times. - ePROs will allow patients to report symptoms, side effects and quality-of-life information from home. - Those patient-reported outcomes will flow into PCI’s electronic medical record as discrete data and formatted PDFs. - PCI says the streamlined arrival process will reduce check-in friction, lobby crowding and registration bottlenecks.

Between the lines: - The partnership reflects a broader shift in oncology toward more connected, patient-centered digital workflows. - PCI is positioning technology as part of the care experience, not just an administrative layer. - For a community oncology practice, smoother intake and better pre-visit data can support more focused appointments and less staff burden.

What's next: - PCI will deploy Willowglade’s platform components across its Atlanta-area clinics. - The two companies will likely use the rollout to build a more unified digital environment for care coordination and patient engagement. - PCI expects the system to improve clinical, administrative and patient experience outcomes over time.

The bottom line: - PCI is betting that better digital coordination can make cancer care feel less fragmented and more personal.